25 March 2020
The safety, health and well-being of both our guests and teams remain our number one priority. As a result, Rottnest Express has continued to closely monitor the developments and advice provided around COVID-19.
Following further advice received, together with new restrictions initiated by the Western Australian Government (including restrictions on non-essential travel and activities and impending use of Rottnest Island as required by the government), we have announced the temporary suspension of all Rottnest Express journeys and tours.
At this stage, Rottnest Express services will be suspended until 31 May 2020 and we will continue to monitor the situation as it evolves. Our island commuter services will continue to run at a limited frequency as an essential service for authorised personnel.
We recognise that this will be incredibly disappointing news for guests booked to travel between now and 31 May, but we trust you will understand our decision.
All guests with travel booked through to 31 May 2020 will be provided with a credit to the value of 110% of their original booking and our team will assist them to re-book their travel for a later date, up to 31 December 2022.
We thank you for your understanding and look forward to being able to welcome you onboard when our services recommence.
We are experiencing high contact volumes and prioritising guests booked for travel in the next 24 hours. If you are booked outside of this period, we ask that you please wait to hear from us regarding booking updates.
If you booked through a travel agent or third-party website, please contact them directly
What else are we actively doing during this time to prioritise the health and safety of our staff and commuters during this time?
Rottnest Express are closely following all advice received from Australian medical authorities, as well as the World Health Organisation (WHO), regarding precautions that are needed to minimise risks concerned with COVID-19.
We’re following the recommended health and safety precautions and are continuing to provide the latest updates to our teams to ensure they’re well informed.
To date, there has been no confirmed cases of COVID-19 within our business. Despite this, it’s important you’re aware that we maintain the highest hygiene and cleaning practices on all our vessels and experiences.
We’re ensuring our teams maintain high hygiene standards at work, including practising proper hand washing and sanitising procedures. We are also ensuring adequate training to respond to your needs as and when they arise.
We are equipped with hand sanitiser and if any guest presents as unwell or with flu-like symptoms, they will be isolated from other guests immediately.
What are we actively doing during this time?
We uphold the highest standards when it comes to cleaning our vessels and our experiences and have stringent processes in place. We clean at a minimum every 24 hours, which includes the use of recommended cleaning products and practices.
We are also regularly cleaning high-use surfaces such as tables, hand and seat rails and doors as well as regularly distributing antibacterial instant air freshener. Our offices, counters and vessels are all being thoroughly cleaned each day.
Rottnest Express is limiting our occupancy on vessels, coaches and tours to provide social distancing between guests.
What restrictions are in place?
The Australian Government has implemented travel restrictions for international travellers. This continues to be monitored and updated. For the latest advice please visit:
DFAT Smart Traveller site www.smartraveller.gov.au
The Centre for Disease Control (CDC) www.cdc.gov
Department of Health www.health.gov.au
What precautions are you taking to ensure guest safety?
As you would expect, every part of the team is committed to your wellbeing and we have enhanced our already robust cleaning and hygiene standards using the latest COVID-19 guidance from Australian health bodies. We uphold the highest standards when it comes to cleaning and our experiences and have stringent processes in place. We clean at a minimum every 24 hours, which includes the use of an antibacterial/disinfection cleaning product that reduces the risk of harmful viruses, moulds, fungus, algae and other possible harmful pathogenic bacteria
What happens if services are cancelled?
Should any services be cancelled, all guests will be notified and given the opportunity to rebook their journey for another departure date.
Can I change my date of travel to a later time?
Yes, we are committed to providing our guests with travel planning flexibility as this situation continues to change. Rottnest Express is committed to providing our guests with travel planning flexibility for guests booked for travel up to 31 May 2020. This date may be revised as this situation continues to change. For all international guests who are unable to enter Australia due to Government-imposed restrictions, we will offer free name and date changes for bookings through to 31 May 2020.
How can I stay safe?
The most important thing to avoid catching any virus is to wash your hands and avoid touching your face. It is also advised to use hand sanitiser and cover your sneeze or cough with your arm, not your hands. According to the World Health Organisation, if you’re healthy, wearing a mask is not recommended unless you have respiratory issues like coughing or sneezing.
What do I do if I’m feeling unwell?
If you have flu-like symptoms, you should seek your doctor’s advice. For more information on coronavirus, visit Australian Department of Health, or contact the National Coronavirus Health Information Line on 1800 020 080 (in Australia) or your local health authorities for instructions on what to do.