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FAQ

What is the Rottnest Island Admission fee?

The Rottnest Island Admission fee is collected on behalf of the Rottnest Island Authority and the admission fee contributes to the provision and upkeep of facilities and the conservation of the Island for generations to come. All visitors entering the Rottnest Island A-class Reserve, are required to pay an admission fee. Visitors arriving by ferry pay this fee as part of their fare and it is payable at the time of booking.

The Rottnest Island Admission fee is subject to change at the discretion of the Rottnest Island Authority and is not within the control of Rottnest Express as a carrier.

What Do I Do If I Change My Departure Time From Rottnest Island Back To The Mainland, And Have Already Put My Luggage Out For Collection?

Once your luggage has been collected it will be delivered as per the attached labels.

Which Cards Are Valid For A Concession Fare?

When booking online, our concession rate is equal to our adult rate, as it is already heavily discounted with our Flexi Fares system (the online adult rate is discounted below the cost of a counter concession ticket). If purchasing tickets from the terminal, a concession ticket is available on presentation of an Australian Health Care Card, Australian Pension Card, Australian Seniors Card, YHA/VIP/NOMAD/PETERPAN Backpacker Card, Australian Student Card (High School, TAFE and Tertiary Education) and International Student ID Card.

Who Is Responsible For The Delivery Of My Luggage?

The Rottnest Island Authority is responsible for the delivery of your luggage on the island, as well as
collection for delivery back to the mainland. Ferry operators are responsible for the water travel component of this process. There is some supervision at collection points, but ferry staff are only there to monitor and assist with orderly collection. Incidents of theft or lost luggage are rare, but items of value should always be carried with you rather than in your luggage. Luggage and freight are carried entirely at the ticket holder’s risk. If a lost item remains unfound after investigation by the RIA and the ferry company, recourse is through your insurance company.

What If My Luggage Is Damaged In Transit?

All luggage, freight and personal items are transported at the risk of the ticket holder. We will always take the utmost care with your belongings, but as we cannot inspect the condition or the method of packing by the ticket holder, we do not accept any liability for damage to any items.

What Happens If Labels Are Damaged Or Missing Before My Return Voyage?

The Visitor Centre at the foot of the ferry jetty has labels available. Replacement labels require you to fill out your details manually.

What Do I Do If My Travel Arrangements Change? Do I Need New Labels?

Yes. Please contact us if your travel arrangements change either before or during your stay. If your
arrangements change while on the island you will require new labels to ensure the correct delivery of your luggage back to the mainland.

How Will I Receive My Luggage Labels?

For bookings made outside of 7 days, luggage labels will be posted to your nominated address. For bookings made within 7 days, labels must be collected from the ticketing office on the day of departure.

Are There Size and Weight Restrictions For Luggage?

Yes. The following size and weight restrictions are in place to comply with health and safety regulations. Luggage exceeding specified sizes may not be transported or delivered.

  • Single pieces of luggage up to 22kg and no larger than 800mm x 500mm x 400mm can be stowed in
    our vessels’ luggage crates free of charge.
  • Single carry-on items must be no larger than 600mm x 400mm x 300mm. There are no luggage
    storage facilities in passenger areas: anything taken onboard must be accommodated on your lap so
    as not interfere with other passengers.
  • No ‘piggy-backing’ of luggage is permitted (eg attaching a sleeping bag to a suitcase).

Can I Obtain Extra Labels If I Want To Take More Than Two Items of Luggage?

Yes. You can purchase extra labels from us at the time you make your booking, or when you check-in at the terminal.

How Much Luggage Can I Bring To Rottnest?

2 pieces per person. Extra luggage will incur an excess luggage charge.

Why Do I Need Luggage Labels?

To ensure successful delivery to island accommodation, each piece of luggage is required to have a Rottnest Island luggage label attached. These labels identify the accommodation unit you are staying in, as well as listing your contact details should we need to get in touch. Items without labels cannot be delivered. Labels are pre-printed; leave labels on luggage for your return voyage.

Can I Get A Refund If I Cancel My Tickets?

Rottnest Express does not offer cash refunds. For any cancellations, a credit note with one year validity will be issued. Please contact our office before your scheduled departure time for any cancellations.

What Luggage Won’t Be Delivered To Island Accommodation?

Items such as surfboards, surf-skis, fishing rods, bicycles, dive tanks, craypots and golf bags are not able to be delivered to island accommodation and must be collected from the main jetty on Rottnest and transported by the owner.

Can Lost Tickets Be Replaced?

Lost your ticket? Call the ticketing office on 1300 467 688. Reservations staff will confirm at least three
details from the existing booking: your name, phone number, email address, postal address, postcode,
passenger type and number and/or travel dates and times. Upon confirmation, the booking number can be re-issued. Please note that if your lost ticket has been used by somebody else, an ‘already scanned’ message will appear at boarding. In this case the passengers will be required to purchase a new ticket if the departure is still available.

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