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FAQ

What happens if I can’t find all of the Easter eggs?

We promise that all of the eggs are in easy to find locations within a 10 minute walk of the main jetty, however if you are really struggling to find all of the 7 eggs there is a solutions guide down below for parents to access.

What if I’m not a Quokka Club Member?

This offer is to all Quokka Club members, if you are not yet a member and are under 12 years of age and a WA resident you can sign-up via our website. Then simply purchase your ticket to travel using your membership and collect your Quokka Club passport from our reservations desk.

Please note that we require you to sign up online prior to arriving at the terminal.

How do I register to participate?

All you have to do to take part in The Rottnest Express Easter Egg Hunt is purchase a ferry ticket with an eligible Quokka Club membership for a departure between 9th April and 25th April 2022.

Then just collect your hunt list for each participant from the reservations desk prior to boarding your ferry to Rottnest Island, all further instructions will be included on the list.

What is your COVID vaccination policy?

Our preference is that all guests who book and travel with us on a day experience are fully vaccinated. Passengers may be requested to verify their vaccination status and if unvaccinated, should be aware that they may be required to wear face masks and physically distance. All government mandates applicable to vaccine requirements for visitors to day venues and service experiences will supersede the Journey Beyond day experience policy. Please visit journeybeyond.com for further details about the COVID Safe Experiences & Vaccination Policy.

What is the Rottnest Island Admission fee?

The Rottnest Island Admission fee is collected on behalf of the Rottnest Island Authority and the admission fee contributes to the provision and upkeep of facilities and the conservation of the Island for generations to come. All visitors entering the Rottnest Island A-class Reserve, are required to pay an admission fee. Visitors arriving by ferry pay this fee as part of their fare and it is payable at the time of booking.

The Rottnest Island Admission fee is subject to change at the discretion of the Rottnest Island Authority and is not within the control of Rottnest Express as a carrier.

What Do I Do If I Change My Departure Time From Rottnest Island Back To The Mainland, And Have Already Put My Luggage Out For Collection?

Once your luggage has been collected it will be delivered as per the attached labels.

Which Cards Are Valid For A Concession Fare?

When booking online, our concession rate is equal to our adult rate, as it is already heavily discounted with our Flexi Fares system (the online adult rate is discounted below the cost of a counter concession ticket). If purchasing tickets from the terminal, a concession ticket is available on presentation of an Australian Health Care Card, Australian Pension Card, Australian Seniors Card, YHA/VIP/NOMAD/PETERPAN Backpacker Card, Australian Student Card (High School, TAFE and Tertiary Education) and International Student ID Card.

Who Is Responsible For The Delivery Of My Luggage?

The Rottnest Island Authority is responsible for the delivery of your luggage on the island, as well as
collection for delivery back to the mainland. Ferry operators are responsible for the water travel component of this process. There is some supervision at collection points, but ferry staff are only there to monitor and assist with orderly collection. Incidents of theft or lost luggage are rare, but items of value should always be carried with you rather than in your luggage. Luggage and freight are carried entirely at the ticket holder’s risk. If a lost item remains unfound after investigation by the RIA and the ferry company, recourse is through your insurance company.

What If My Luggage Is Damaged In Transit?

All luggage, freight and personal items are transported at the risk of the ticket holder. We will always take the utmost care with your belongings, but as we cannot inspect the condition or the method of packing by the ticket holder, we do not accept any liability for damage to any items.

What Happens If Labels Are Damaged Or Missing Before My Return Voyage?

The Visitor Centre at the foot of the ferry jetty has labels available. Replacement labels require you to fill out your details manually.

What Do I Do If My Travel Arrangements Change? Do I Need New Labels?

Yes. Please contact us if your travel arrangements change either before or during your stay. If your
arrangements change while on the island you will require new labels to ensure the correct delivery of your luggage back to the mainland.

How Will I Receive My Luggage Labels?

For bookings made outside of 7 days, luggage labels will be posted to your nominated address. For bookings made within 7 days, labels must be collected from the ticketing office on the day of departure.

Are There Size and Weight Restrictions For Luggage?

Yes. The following size and weight restrictions are in place to comply with health and safety regulations. Luggage exceeding specified sizes may not be transported or delivered.

  • Single pieces of luggage up to 22kg and no larger than 800mm x 500mm x 400mm can be stowed in
    our vessels’ luggage crates free of charge.
  • Single carry-on items must be no larger than 600mm x 400mm x 300mm. There are no luggage
    storage facilities in passenger areas: anything taken onboard must be accommodated on your lap so
    as not interfere with other passengers.
  • No ‘piggy-backing’ of luggage is permitted (eg attaching a sleeping bag to a suitcase).

Can I Obtain Extra Labels If I Want To Take More Than Two Items of Luggage?

Yes. You can purchase extra labels from us at the time you make your booking, or when you check-in at the terminal.

How Much Luggage Can I Bring To Rottnest?

1 piece per person. Extra luggage will incur an excess luggage charge.

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